FAQ

ORDERS

  • Order tracking
    • You will receive an email from our customer service with the instructions to perform
  • Shipping times
    • For the moment we do not yet have stocks in stock, most of the our pieces is produced on customer order. The shipping time is calculated from the moment of payment, ranges from 3 to 7 working days depending on the availability of the product. May increase further on holidays due to the increase in requests.
  • Shipping costs
    • Shipping costs are free for purchases over € 30 for European countries and vary from € 9 to € 12 for the rest of the world.

WARRANTY AND RETURNS < / p>

  • Guarantee
    • The guarantee is valid for 14 days from receipt of the order
  • Replacements and Returns
    • To make an exchange or return the product must be sent back to our offices. The deadline for each exchange or return is 14 days from receipt of the order. The product must not have been used and must be in its original packaging with the case and each label that accompanied it. The cost of shipping costs will be borne by the customer. Contact us at info@tgoodvibes.com where one of our operators will give you further information on the procedure.
  • Time for reimbursement
    • Once received the goods will be viewed, and if it is validated we will proceed with the refund within 7 working days whose transaction will be notified by email. It will take between 5 and 10 working days (depending on the financial institution) to display it on the bank statement.

PAYMENTS AND SECURITY

  • Payment methods
    • VISA - MASTERCARD - AMERICAN EXPRESS - MAESTRO - PAYPAL - APPLE PAY - GOOGLE PAY - SHOPIFY PAY
  • Payment data security
    • All transactions are handled directly by our payment service provider, SHOPIFY, with secure encryption and under strict banking rules. The card details are sent directly to the bank and cannot be read or accessed by third parties including The Good Vibes.
  • Discount coupons
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  • Discounts are valid only for purchases on the site and only for a limited period of time, they cannot be combined or reused.
To contact us, just use the form Contact us , or send an email to info@tgoodvibes.com